Grill Clinic

Contacting GrillClinic.com

We pride ourselves on exemplary customer service.

Please do not hesitate to contact us with inquiries about an order you've placed, GrillClinic.com products or any suggestions you may have.

Grillclinic.com
5881 Pembroke Road
Hollywood, FL 33023

Showroom:
Monday through Friday 8am to 5:30 pm EST
Saturday 10 am to 5 pm EST
954-983-0451

Toll Free
877-983-0451

Fax
954-983-3943

E-mail
LibertyGas@aol.com

-----------------------------------------------------------

Orders are processed within 2-5 Business Days.

If you choose an expedited method, Next Day Air, 2nd Day Air, 3 Day Select or Worlwide Express, It does NOT mean your order leaves the same day.

During any HOLIDAY, including but not limited to, Valentine's Day, Mothers Day, Fathers Day, July 4th, Memorial Day, Labor Day, Passover, Yom Kippur, Thanksgiving, Christmas, New Years, etc., order will ship within 7-10 business days.

No orders will be shipped on weekends or holidays.

Because we ship from many warehouses through out the United States, we can not guarantee shipment day. Although 99% of our orders ship same day or next day, there are a small percentage of orders that can take up to 3-6 days to ship.

-----------------------------------------------------------

Please note:

• When you find a replacement part in this listing, be sure to examine the picture of the part carefully and compare it to your original part. If the dimensions are NOT a close match, you should not buy the part.

• We have parts for many models not in our listing. If your model is not listed, there is a good chance that you can find a replacement part with a dimensional search. If you still don’t see your burner, you can probably replace it with an H or oval burner with a universal, adjustable venturi.

You may also speak with a Gas Grill Parts Specialist at 877-983-0451 for any questions you may have.

Our parts are manufactured to exacting specifications to meet or exceed the quality of the original equipment parts they replace.

• If you’re interested in accessories, such as briquettes, bbq tools, grid toppers, baskets, rotisseries, etc, you need to search in the Barbecue Accessories Section.

-----------------------------------------------------------

Tracking Your Order:


You will receive an email confirmation with your order tracking information once your package has shipped.

If you do not receive an email please contact us at Libertygas@aol.com

We DO NOT to ship to a PO Boxes.

GrillClinic.com is not responsible for lost or missing orders sent to any incorrect address.

-----------------------------------------------------------

Shipping Costs:

We ship our items via UPS unless otherwise stated. Some UPS Charges, ie Express, International, etc. are calculated after order has been placed. Shipping is not FREE. If you are unsure about any shipping option, please refer to UPS.com.

Canada - If you choose UPS Standard to Canada, Import Fees, Duties and taxes are NOT included. You will be required to pay these fees upon receiving your product.

International - ALL International Shipments MUST select a form of UPS Worldwide. Your order will be modified accordingly. UPS Ground is NOT an international option.

GrillClinic.com does not assume responsibility for any transportation delays or damage to the product during delivery.

GrillClinic.com does not assume any import fees, duties or taxes when shipping international, including Canada.

-----------------------------------------------------------

Returns & Exchanges

NO REFUNDS, unless we sent you the wrong item which you did NOT order. We offer a Store Credit (excluding Shipping) if you return your product within 5 days of purchase. The item MUST be in resaleable condition! If you simply don't want it, you pay the return shipping, and we will give you a store credit in the cost of the product LESS a 25% restocking fee within 5 days.

You MUST obtain an RMA number or the item will be refused.

Mail returns to:

GrillClinic.com
5881 Pembroke Road
Hollywood FL 33023 USA

Please include a copy of your receipt, a phone, fax, or e-mail information so we can contact you if necessary without making you wait for us to send a letter back to you if we have a question.

At GrillClinic.com, we reserve the right, at any time, to modify, alter, or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations, or updates to this policy. Our ultimate goal is for you to be satisfied with your GrillClinic.com shopping experience and purchases.

Please note that Grillclinic.com may refuse any return if it does not meet the Return guidelines.

-----------------------------------------------------------

Cancellation

There is a 10% service charge for all cancellations after an order has been processed online or by phone.

Cancellations MUST be made by telephone. We provide a toll free number 877-983-0451 for your convenience.

The cancellation charge will not apply if the order is rescheduled to a date no more than 4 business days after the originally scheduled day of delivery.

Cancellations can only be accepted up to 4 business days before original delivery date, otherwise, the product will be delivered as ordered.

There are no exceptions to our cancellation policy.

REFUSED MERCHANDISE:

If you refuse your merchandise you will be charged for shipping charges as well as a 50% restocking fee.

-----------------------------------------------------------

Security& Privacy:

GrillClinic.com will not distribute your private information to anyone for any reason. Your private information will not be used for any purpose other than to process your orders.

GrillClinic.com accepts VISA, MasterCard, Discover and American Express Credit Cards. We also accept Paypal.

NO cash back claims will be accepted upon compliance with our policies guaranties and compromise.